Refund Policy

At OfficeCart.shop, we strive to provide our customers with the best quality products and a seamless shopping experience. If for any reason you're not completely satisfied with your purchase, we're here to help. Below are the terms and conditions for our refund and return process:

1. Return Eligibility
We accept returns and offer refunds under the following conditions:

• The item must be in its original condition, unused, and with all original packaging intact.
• For printers and software, the product must not have been opened or activated (in case of software products).
• Returns must be initiated within 30 days from the date of purchase.
• Proof of purchase is required for all returns or exchanges.

2. How to Initiate a Return
To initiate a return, please follow these steps:

• Contact our customer support team at info@officecart.shop
• Provide your order number and reason for the return.
• Our team will provide you with a return authorization and instructions for sending the item back to us.

3. Refund Processing
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items
The following items are not eligible for a refund:

• Items that have been opened or used (excluding defective items).
• Software that has been activated or installed.
• Gift cards or downloadable products (unless defective).

5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide you with a return label and a replacement or a full refund, depending on your preference.

6. Exchange Policy
We do not offer direct exchanges for products. If you wish to exchange an item, you will need to return the original product and place a new order for the replacement.

7. Shipping Costs
Return shipping costs are the responsibility of the customer, except in the case of defective or damaged products. We recommend using a trackable shipping service to ensure that we receive the returned item safely. We cannot guarantee that we will receive your returned item if it is lost in transit.

8. Changes to This Refund Policy
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our refund and return process.